Welcome to
Touchstone Property Management
At Touchstone, we strive to provide the best experience for our owners, residents, vendors, and employees. We don’t just raise the bar as the premier local property management company.
We set the standard for Portland property management.
%
Lifetime - Owner Retention Rate
%
2024 - Owner Retention Rate
Happy Residents
*Retention rates exclude property sales & owners moving back into their properties.
%
Lifetime - Owner Retention Rate
%
2024 - Owner Retention Rate
Happy Residents
*Retention rates exclude property sales & owners moving back into their properties.
Property Managers You Can Trust
Experience the Touchstone Difference
Touchstone is a local property management company that sets the standard for service that all owners, residents, vendors, and employees deserve. With our proactive management approach, we solve concerns before they become problems. Knowing one of your biggest assets is being actively and thoughtfully managed provides our clients with peace of mind. Reach out today if you want to experience the Touchstone Property Management difference!
What We Do
Property Management Services | Portland, Oregon
Marketing
Rent Collection
Stress less knowing that we take care of collecting the rent. We make it easy for tenants to pay rent by allowing the following payment options: check, money order, cashier’s check, online autopay, credit cards, and debit cards. We can even collect payments through 7-Eleven and Walmart!
Inspections
We include regular inspections of your property for the ultimate peace of mind. We believe in trusting, but verifying and will keep you in the loop if anything needs your attention.
Screening
We know how important it is to find a quality tenant who will take care of your property and pay rent on time. We fully screen applicants including: civil, criminal, credit, landlord references, and income verification. On top of the fundamental screening practices, we also realize it’s an art form to find the right person and we apply our knowledge and experience to help make that happen.
Compliance
As a licensed property manager, we specialize in navigating all: State, County & City laws that sometimes compete with one another and specialize in solving problems. Property management can seem easy, until a problem comes up, and that’s where we excel!
Financials
You’ll receive both monthly and annual financial statements so that you’re able to make informed decisions in regard to your investments. We prioritize communication which includes keeping you up to date with the financial side of things.
Rental Agreements
Let us take care of the details! We prepare rental agreement packets for all tenants so that you and your property are properly protected, should issues arise.
Maintenance
Evictions
- We do what we say we’re going to do.
- We communicate every step of the way.
- We solve problems quickly and efficiently.
- We are proactive in growing and protecting the assets we manage (including relationships).
- We focus on our owners’ goals.
- We have a real person, here locally, in our office answering the phone instead of using virtual assistants or offshore companies, because who enjoys that experience?
- We return all voicemails, emails, and texts promptly.
- We get maintenance issues addressed and keep both owners and tenants informed along the way.
- We regularly inspect properties, both inside and out.
- We take care of everything so you can sleep well at night!
Message From The Owner
-Doug Moe, Owner
Our Process
This is our process as a local property management company in Portland, Oregon:
Step 1: Sign a Property Management Agreement, and Onboard the Property
- Talk through both our and the owner’s goals/expectations to determine if we’re a good fit for one another.
- Schedule a 30-minute phone call to obtain all relevant property and ownership information.
- Put together and send out a management agreement for signature through DocuSign.
- Set up the property (and tenants, if occupied) in the system.
Step 2: Prepare the Property for Rent
- Visit the property and complete an onboarding/ready inspection.
- Make a punch list and discuss with the owner to determine the necessary work to get the home ready for marketing.
- Schedule vendors and complete any needed repairs/upgrades.
- Reinspect to confirm all work has been completed.
Step 3: Market the Property
- Create a thoughtful and detailed marketing listing, including the amenities and terms.
- Take marketing photos.
- Conform to legal requirements (both verbiage and timelines) for listing the property for rent.
- Create and pay for listings on 20+ websites.
- Immediately respond to inbound inquiries about the property, including communicating to prospects in all three modalities (call, text, and email) to help ensure the highest conversion rates from inquiries to residents.
- Schedule and coordinate tours of the property.
- Obtain an application.
Step 4: Screen and Place a Tenant
- Once the application has been received, we run a full background check, including civil, criminal, credit, landlord references, and income verification. *Finding the right person to rent a property is imperative. Everything else that happens afterward is based on who is in the home, so it’s one of the most important steps in the process!
- Sign an execution agreement and obtain an initial deposit to hold the unit while we work through the move-in process.
- Put together a rental agreement packet.
- Confirm all utilities have been put in the incoming residents’ names by confirming account numbers with the providers.
- Confirm renter’s insurance of $100,000 is in place.
- Collect all move-in funds.
- Make copies of keys to provide to the resident.
- Complete a final move-in inspection.
- Create a welcome packet and move in the resident.
Step 5: Manage the Property
- Collect and distribute rent to the owner monthly.
- Provide monthly and year-end financial statements.
- Document and file all relevant actions taken throughout tenancy.
- Troubleshoot and resolve maintenance issues.
- Handle after-hour emergencies.
- Provide 2 property inspections every year (one 90 days after move-in and another every 6 months’ thereafter). *Our philosophy is to trust but verify!
- Assess the property after inspection. Talk with owners about proactive maintenance and necessary repairs.
- Generate annual renewal offers, including performing a full rental comp survey and providing recommendations on rent and utility adjustments as needed on renewal offers. *This is truly an art form as we want to balance keeping up with market rents while also minimizing turnover, so we take a holistic approach during this important process.
- Generate lease packets and sign renewals with residents.
- When issues arise, we have a firm-but-fair management approach which includes communicating with residents and sending warning/termination notices as needed.
- Consult with the owner about the benefits/risks when attempting to terminate a tenancy, including discussing the steps and timelines of an eviction, which varies depending upon the county the property is located within.
- We also handle the full eviction process and generally only need to hire an attorney in the event the tenant requests a trial.
- Negotiate vacate agreements with residents when applicable to save the timelines, risks, and expenses of having to go through the eviction process.
Step 6: Manage Notices to Vacate
- Obtain and document the proper notice from the resident when they plan to move out.
- Create a timeline and start the move-out planning process.
- Send vacating procedures to the tenant.
- Revisit the owner’s goals for the property (re-rent vs. sell vs. move in).
Step 7: Manage Tenant Move-Outs
- Perform a move-out inspection after a resident moves out.
- Talk with the owner to decide who wants to handle the turnover process. We realize some owners prefer to do their own work on the property and we also offer to coordinate everything including using our vendors if the owner would prefer.
- Create a turnover punch-list.
- Complete all repairs (or confirm that the owner has) and obtain all invoices within the 31-day required timeframe.
- Distribute funds to the respective parties and provide the final accounting to the resident.
- Negotiate and manage funds owed to the landlord by the resident, including sending the debt to collections if needed.
Here at Touchstone, we’re all about transparency and upfront pricing!
Single-Family | Condo | Duplex
Multi-Family | Commercial | Multi-Property
One-Time Setup
$120 Per Unit
$100 Per Unit
Monthly Management
9%
Based on Gross Revenue
Tenant Placement
50% of One Month’s Rent
Based on Gross Revenue
Rent Increase and Renewal
$350
Based on Gross Revenue
Project Management
10%
10%
*Contact us today for a customized quote!
And unlike the competition, here are the fees we don’t have:
No Admin Fee
No Website Fee
No Per Door Fee
No Posting and Mailing Fee
No Maintenance Dispatch Fee
No Work Order Fee
No 10% Invoice Processing Fee
No Bill Pay Fee
No Annual 1099 Fee
No Inspection Fee
No 10% Turnover Management Fee
No Showing Fee
No Lockbox Fee
No Other Hidden Charges/Fees
Here’s what people are saying about us:
“I highly recommend using Touchstone Property Management if you own rentals in Oregon. I chose Doug Moe because of his reputation to resolve tenant issues and he did not let me down! He is very professional, personal and knows his business! I have referred him to others and would not hesitate to continue to do so.”
“Doug Moe with Touchstone Property Management is the best in the business. My father has three 10-plexes and has lost touch modern laws, documents and procedures. Doug was able to get him up to date, in compliance and streamlined efficiencies. I have 100% trust in Doug’s expertise in the industry.”
“Doug was a tremendous help and wealth if knowledge when I was renting out my house for the first time! He was kind, patient, responsive, timely, and supportive when I was unsure. He guided me with patience and understanding. I very much appreciated his expertise and willingness to share with me, so I could make the best decision for myself without any pressure! I highly recommend Doug and his team!”
“Doug Moe at Touchstone Property Management is the definition of dedicated and reliable. He’s always there when you need him, making sure communications are a breeze and repairs are handled quickly. He is extremely knowledgeable about laws and regulations regarding the housing industry and manages legal issues with precision and consideration. With a fantastic team behind him, Doug and Touchstone Property Management are top-notch, setting the standard for property management across the Portland Metro area.”
“Doug is absolutely on top of it. I referred a client to him to have him manage my clients apartment building, and Doug responded within minutes, and was able to accommodate a challenging situation with deft ease. I’d recommend any apartment owners to Doug and Touchatone.”
“I’ve been an HOA president for nearly three years now so I appreciate the significant difference between good management and poor management.
That’s why when a new opportunity arose, I did my homework and really researched management firms, and more importantly the people behind them.
Doug is about a consummate as a professional as their is. He’s incredibly knowledgeable with both residential and commercial rental laws and ordinances. He’s got a strong track record of long-term rentals with incredibly high retention rates. All that and he’s a really easy guy to talk to.
Looking forward to many stress free years working with him and Touchstone!“
“Absolutely stellar experience with Touchstone Property Management! From start to finish, they exhibited professionalism, efficiency, and exceptional customer service. Their team went above and beyond to address any concerns and ensure a smooth rental process. Highly recommend their services to anyone seeking top-notch property management!“
Here’s what people are saying about us:
“Doug Moe with Touchstone Property Management is the best in the business. My father has three 10-plexes and has lost touch modern laws, documents and procedures. Doug was able to get him up to date, in compliance and streamlined efficiencies. I have 100% trust in Doug’s expertise in the industry.”
“I’ve been an HOA president for nearly three years now so I appreciate the significant difference between good management and poor management.
That’s why when a new opportunity arose, I did my homework and really researched management firms, and more importantly the people behind them.
Doug is about a consummate as a professional as their is. He’s incredibly knowledgeable with both residential and commercial rental laws and ordinances. He’s got a strong track record of long-term rentals with incredibly high retention rates. All that and he’s a really easy guy to talk to.
Looking forward to many stress free years working with him and Touchstone!“
“Doug Moe at Touchstone Property Management is the definition of dedicated and reliable. He’s always there when you need him, making sure communications are a breeze and repairs are handled quickly. He is extremely knowledgeable about laws and regulations regarding the housing industry and manages legal issues with precision and consideration. With a fantastic team behind him, Doug and Touchstone Property Management are top-notch, setting the standard for property management across the Portland Metro area.”
Let’s Get Started
Call us today or send us a message via the form below for more information about your options for Portland property management. We look forward to working with you!
Phone: (503) 897-8417